People mix these up. Quick guide:
Post here (Community) when:
- You’re stuck on a skill or approach and want help from peers
- You have a product idea or found a bug you can describe publicly
- You want to discuss ranks, streaks, tracks, or share a win
- You’re fine with an async answer from the community
Use in-app Support when:
- You can’t log in or reset your password
- Billing, refunds, plan changes
- Something with your specific account, org invite, or Assess token
- Security concern about your account
Simple test:
Would a random community member be able to help without seeing your account? → Post here.
Does it need someone looking at your user record or payment? → Support in the app.
Don’t post payment details or tokens in the forum. Support is inside the app when you’re signed in.